💚 RETURN, CANCELLATION & SHIPPING POLICY

All Sales Are Final

Because our products are handcrafted, made to order, and often perishable, all sales are final. We do not accept returns or exchanges on any items once an order has been placed.

This policy applies to:

Perishable Goods

• All skincare products
• Sourdough bread and baked goods

Due to FDA and food safety regulations, we cannot accept returns on any food, skincare, or hygiene products. These items cannot be restocked or resold once shipped.

Hygiene & Personal Care Items

For safety and regulatory reasons, we do not accept returns or exchanges on any hygiene or personal‑care products, including but not limited to:

• soap
• tallow and non‑tallow skincare
• balms
• lotions
• salves
• lip products
• bath items

These items are final sale, whether opened or unopened.

Handmade & One‑of‑a‑Kind Items

• Crochet items
• Custom or made‑to‑order products
• Limited‑run or unique handmade goods

These items are created individually and cannot be restocked or resold. Natural variations in color, texture, shape, and appearance are normal and not considered defects.

💚 Freshness, Environment & Baked Goods

All baked goods are made fresh and shipped as quickly as possible. However, the freshness and longevity of baked goods can vary based on factors outside our control, including:

• temperature
• humidity
• time of year
• transit conditions
• how quickly the package is retrieved
• how the customer chooses to store the product

Because these conditions vary widely and are outside our control, we cannot offer refunds for baked goods that become stale, dry, or spoil after delivery.

Shipping Costs for Baked Goods

Shipping rates may be higher for baked goods because they are:

• heavier
• bulkier
• time‑sensitive
• perishable

Shipping is calculated directly by the carrier based on weight, distance, and speed. We do not add extra fees.

💚 Order Issues

If your order arrives damaged, incorrect, or missing items, please contact us within 24 hours of delivery with photos at support@lesterfarmshomestead.com. We will gladly offer a replacement or store credit at our discretion.

We do not offer refunds for:

• buyer's remorse
• ordering the wrong item
• not reading product descriptions
• dissatisfaction with scent, texture, or handmade variations
• natural variations in handmade goods

💚 Order Cancellations

Orders may be canceled within 2 hours of purchase by emailing support@lesterfarmshomestead.com.

After this time, ingredients may already be prepared or items may already be in production, and cancellations are no longer possible.

If you ordered the wrong item or forgot to add something:

• If production has not begun, we can adjust your order.
• If production has begun, you may place an additional order.
• We will combine shipping when possible, but additional shipping charges may apply if the combined weight increases the carrier's rate.

💚 Shipping & Delivery

Once an order is marked Delivered by the carrier, we are not responsible for:

• stolen packages
• packages left outside
• incorrect addresses provided at checkout
• delays caused by the carrier or weather
• spoilage due to delayed retrieval

Customers are responsible for retrieving packages promptly to prevent spoilage or damage. For full shipping details, please see our Shipping Policy.

Warm Weather Notice

During warm weather, skincare products may soften or melt in transit. Heat can also affect the freshness and quality of baked goods. This is why it is important to retrieve your package as soon as possible after delivery.

Please double‑check your shipping information before submitting your order.

💚 Why We Have This Policy

Our products are:

• perishable
• handcrafted in small batches
• made to order
• unable to be resold once shipped

This policy protects product safety, reduces waste, and keeps our small business sustainable.

💚 Contact

You can always contact us with questions at support@lesterfarmshomestead.com.

By completing your purchase, you agree to all terms outlined in this Return, Cancellation & Shipping Policy.